Privacy Policy

This Privacy Policy explains how MyBosch ("we", "us", "our"), collects, uses, and protects the personal information of people who visit this website or contact us about appliance repairs, installation or insurance claims.

By using this website or providing us with your details, you agree to the practices described in this policy.

MyBosch (ABN 00 000 000 000) provides appliance repair, service and installation across Greater Sydney, NSW.

You can contact us by phone on 0491 570 006.

We collect the personal information you choose to give us when you contact us — typically your name, phone number, email address, address or suburb, your appliance’s make and model, and details of the fault.

We do not collect financial or payment information through this website, as we do not process payments online.

We collect personal information in two main ways. First, when you submit our contact form, your details are sent directly to the booking and scheduling software we use to manage enquiries and jobs. Second, if you send us photos or files of a fault by text or WhatsApp, we keep them only to diagnose the fault, prepare your estimate and, for insurance jobs, write the report your insurer asks for.

We may also collect personal information when you contact us directly by phone.

We use your personal information to respond to your enquiry, give you an estimate, book and carry out the repair or installation you have requested, report to your insurer when you ask us to, and follow up after the job. We do not use it for anything unrelated to our services.

This website uses Cloudflare Web Analytics to understand how visitors use our site. Cloudflare Web Analytics does not use cookies and does not track individual visitors across other websites — it only provides us with general, aggregated information such as how many people visited a page.

This website does not use cookies to track your browsing activity. Because of this, you will not see a cookie consent banner when you visit.

We share your personal information with the booking and scheduling software provider we use to manage enquiries and jobs, and with your insurer when you ask us to report on a claim, solely to provide our services to you. We do not sell, rent, or trade your personal information to any other third party.

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. We only keep your personal information for as long as it is needed for the purpose it was collected, or as required by law.

You can ask us what personal information we hold about you, ask us to correct it, or raise a concern about how it has been handled, at any time. Contact us using the details below and we will respond as soon as we can. We handle personal information in line with the Australian Privacy Principles.

We may update this Privacy Policy from time to time. Any changes will be published on this page.

If you have any questions about this Privacy Policy or how we handle your personal information, contact us on 0491 570 006.